Effort must be made to notify us within 24 hours after receiving the items and to specify if you would want a replacement or a money refund.
- You have to include the following details in the email: Order number, product number, photo of damaged item (as proof of damage) and the reason for refunds/exchanges (so that we can improve!) and notify us via our website contact form
- Once we have received your request for return or exchange, we shall contact you within 3 – 5 business days for further instructions. To exchange items, please let us know the item you like to have in exchange.
- All returned items must be shipped in its ORIGINAL NEW CONDITION, UNUSED, with ALL TAGS ATTACHED and sent to:
SurfaceTech Sdn Bhd
Lot 450, No. 59 Jalan Pelangi Pagi
KAJANG SELANGOR 43000